COVID-19 Updates

In order to maintain transparency with our resident and patient families in regard to COVID-19, we will be sending census updates as they occur on our current COVID-19 wing. If you have questions or concerns, please feel free to email us.


COVID-19 Update: 5/13/2021 - VISITATION UPDATE

Please note that we will be opening up for indoor visitation for all long-term care houses and our neuro unit beginning on Friday, May 14, 2021 from 10am to 7pm. This means that all of our units/houses will be open for visitation on campus beginning tomorrow as our inpatient rehab unit opened today!

The information below is extremely important; therefore, please review it in its entirety so you are aware of our expectations during visitation. I have also attached the screening form that we will be utilizing, as well as our Visitation Expectation/Fact Sheet.

Please also share this information with your family members.

1. Visitation Policy: 

  • Visitation hours will be Monday through Friday beginning at 10:00 a.m. and concluding at 7:00 p.m.  Saturday and Sunday weekend visitation will begin at 10:00 a.m. and will conclude at 5:00 p.m.
  • Visits MUST be by reservation and scheduled through our receptionist by calling 315-737-2334 or via email at Once your reservation request is received and scheduled, you will receive a confirmation email back. There will be NO spontaneous visits. If you would like to schedule your visit for outside, please let the receptionist know that when you schedule your visit. 
  • Visits will be limited to two (2) visitors at a time per resident. In addition, visitors under the age of 16 must be accompanied by an adult 18 years of age or older. The visitor under the age of 16 counts as one (1) of the two (2) visitors that are permitted at a time. 
  • Visits will occur in the resident room. When you are visiting, we are requiring you to limit your movement within the house/unit which means you are to go directly to the resident’s room and remain there for the duration of the visit. Visitors will NOT be permitted in the dining rooms, kitchen area of the houses or any of the living rooms or social rooms.
  • Visits will be one hour in length as we are trying to accommodate as many residents and families each day as possible. Therefore, if you schedule a visit for 1:00 p.m., your visitation will be concluded at 2:00 p.m, etc. The last visit scheduled for Monday-Friday will begin at 6:00 p.m. and conclude at 7:00 p.m. The last visit scheduled for Saturday and Sunday will begin at 4:00 p.m. and conclude at 5:00 p.m.  
  • If you schedule a visit during mealtime (12 p.m. or 5 p.m.), we will require your resident to eat their meal in their room during your visit, as we will begin communal dining in the near future and there are very strict guidelines for social distancing in the dining room.
  • You are NOT required to have a current negative COVID-19 test in order to visit. The facility is still offering rapid tests if you are interested in obtaining one before your visit. It will be the visitor’s responsibility to inform the receptionist that they want a rapid test when they call or email to make a reservation for visitation. If you want a rapid test, you MUST arrive 30 minutes prior to your scheduled visit. If you request a rapid test and the result is positive, your visit WILL be cancelled and cannot be rescheduled for 14 days.
  • You must be screened before each visit and must complete a Visitor Questionnaire EVERY time you visit. The screening will involve having your temperature taken, utilizing hand sanitizer, assuring that you are wearing a face mask and wearing it properly, completing the Visitor Questionnaire form in its entirety, and obtaining a copy of the Visitation Expectation/Fact Sheet. We highly recommend that you arrive 15 minutes prior to your scheduled visit as these items must be completed prior to the visit.
  • Screenings will occur ONLY at the front entrance to the main building (off of Tilden Avenue) regardless of where your resident resides. Once you are screened, you will then be permitted to proceed to the location where your resident resides (i.e., the long-term care houses).
  • Visitors must wear a face mask for the duration of the visit. This must cover your nose and mouth. If you need a face mask, we will provide one for you. Bandanas or other similar coverings are not considered a sufficient face mask and will not be permitted to be utilized.
  • If the resident has been FULLY vaccinated*, close contact (including touch) can occur during the visit with a few restrictions. The resident needs to wear a well-fitting facemask and they must perform hand hygiene before and after the visit. *Fully vaccinated is defined as:  a person who is equal to or greater than two (2) weeks following receipt of the second dose in a two-dose series, or equal to or great than two (2) weeks following receipt of one dose of a single-dose vaccine, per the CDC’s Public Health Recommendations for Vaccinated Persons. 
  • Visitors must be social distanced by six (6) feet from the resident if your resident has NOT been fully vaccinated. Please note that it does NOT matter if you, as the visitor, are FULLY vaccinated; if your resident has declined the vaccine, has not completed all of their required doses or is not two weeks or greater after the final dose of the vaccine, there is NO TOUCH during the visit. In addition, the visitor must follow the applicable floor markings in the resident room to cue social distancing delineations.
  • Visitors will receive a visitor sticker upon completion of the screening process. You will receive a color based on whether your resident meets the FULLY vaccinated requirements. Green stickers will be for FULLY vaccinated residents meaning that you can have close contact. Yellow stickers will indicate that there is NO touch or close contact involved during the visit.
  • Food and/or beverages that are meant to be consumed during the visit are prohibited at this time as face masks must be in place at all times during the visit (unless the visit is conducted during one of our mealtimes, then the resident is permitted to remove their face mask).
  • Visitors are expected to review and adhere to signage that is posted throughout the facility/houses in regard to infection control practices. This includes paying attention to entrance/exit signs, as well as any directional floor markings/arrows in place to guide foot traffic.
  • Visits will include privacy, however, staff will be observing visitors to assure that they are following core principles of infection control protocols, (i.e., wearing facemasks, social distancing with other residents, staff members, and visitors, social distancing with their own resident if resident is not fully vaccinated, staying in resident room during visit).  If you do not comply with these infection control protocols, you will receive one final warning. The next time there is non-compliance, you will be prohibited from visiting for the duration of the COVID-19 state-declared public health emergency.
  • In the event that we have a new case of COVID-19 among residents or staff, we must suspend visitation immediately until at least one round of facility-wide testing is completed with results. Depending upon the results of the outbreak testing, the facility may be able to reopen partially with the exception of the affected unit of where the COVID-19 positive case occurred. The affected unit would remain closed to visitors until it meets the criteria to discontinue outbreak testing. In the event that this happens, emails will be sent to families informing them of the visitation status of each house/unit.
  • Current COVID-19 positive residents, residents with COVID-19 signs or symptoms, and residents in a 14-day quarantine or observation period remain ineligible for in-person visits.

2.   Visitor Questionnaire: 

  • Please review the attached questionnaire so that you are prepared for what information we will expect from you when you come to visit. We will give you a blank questionnaire to complete each time you visit. This questionnaire MUST be completed in its entirety each time.

 3.   Visitation Expectation/Fact Sheet:

  • Please review the attached. Again, this is just reiterating the expectations/guidelines during the visitation.  
  • At this time, pets are NOT permitted during visitation. We will relook at this in the near future and may allow pets at a later date.
  • The “employee monitors” have the authority to inform you when the visit is concluded and also remind you of the infection control protocols that must be followed if they feel you are not following them correctly.

4.    Window Visits:

  • These have not changed. You are still permitted to do window visits. As a reminder, the windows can be open, but the screens cannot be removed. If you remove the screen, you will be asked to leave and be prohibited from further visitation for the remainder of the COVID-19 state-declared public health emergency.

Any questions or concerns, please feel free to reach out to us at

Thank you for your immediate attention to this matter. 


Brenda Cobane

VP of Long Term Care Services

Useful Links